Status Management
Track the progress of a work order and manage status transitions.
Work Orders in Dentasync move through a clearly defined lifecycle. Statuses help dental labs and clinics stay aligned, track progress, and ensure timely delivery.
Work Order Statuses
Each Work Order can transition between the following statuses:
- Pending– Created but not started
- In Progress– Work has begun
- Completed– Dental Lab has finished the work
- Canceled– Canceled manually
A Work Order can only be marked as
Status Lifecycle
Flow & Transitions
Every work order in Dentasync follows a structured yet flexible progression. Upon creation, the order is automatically set to
When a technician is ready to begin, they initiate the workflow by clicking the
Once all procedures have been finalized, the technician can click
If a mistake was made or work was prematurely completed, the technician can revert the status by selecting
Canceling a Work Order
If a work order was created in error or the procedure is postponed — it can be canceled. Open the work order and click the
Dentasync will display a confirmation dialog before applying the cancellation. Once confirmed, the work order status changes to
Deleting a Work Order
To remove a work order entirely from the system, open the work order and click the
This action triggers a confirmation dialog. Once confirmed, the work order is permanently deleted and cannot be recovered. Use this option only when the entry was created by mistake or holds no relevance to your records.
Deleting a Work Order is permanent and should be done with caution.
Activity Log
Every status change is recorded in the Activity Log, visible inside the Work Order details view.
Next: Learn how to configure and track payments for each work order.